Gesa Credit Union

Xpress Online Troubleshooting Guide

Welcome to the Troubleshooting area. Here you can get information and suggestions for problems you may be experiencing. Click on a problem below for information and suggestions related to the problem. If this area does not provide the information you are looking for, select the feedback option in the menu to the left, and send us a description of your problem.

What if I Forgot my Password?

Choose the "Forgot your Password?" link on the Sign-On page (below the logon box). This will bring you to a screen where you will provide your Sign-On ID and an email address we have on file. If the Sign-On ID and email address match, a One Time Password will be sent to the email address. You must then enter the One Time Password. If the One Time Password is entered correctly, a temporary password will be sent to the email address on file. This temporary password is good for only one use and requires that a replacement password of your choosing be entered immediately after the temporary password is used.

If there is no "Forgot your Password" link on the Sign-On page, please contact eServices. Be sure to include your full name with the message. You will then be contacted to verify your identity. Upon verification, a temporary password will be assigned to you. You will be required to change this password at your first sign-on.

What if I forgot my Sign-On ID?

If you have forgotten your Sign-On ID for the Xpress Online Service, please contact Gesa at 888.946.4372.

What if I would like to change my Sign-On ID?

If you would like to change your Sign-On ID for the Xpress Online Service, please contact Gesa at 888.946.4372.

Why do I occasionally get an ALERT screen?

Xpress Online will automatically log you off if you have remained idle for a period of time. This is done in case you have forgotten to log off the system. If you are idle on a particular page for a while, the system may interpret this to mean that you have left the system and will subsequently log you off. When you request your next page, you will be presented with the ALERT screen and you will need to log back into your account.

When I sign in, I am immediately presented with an ALERT screen saying I have performed an illegal activity.

This is most commonly caused by your browser not being configured to accept cookies. You should be aware that Xpress Online depends on cookies to verify your identity after signing in. If you've disabled cookies from within your browser, or if you are running third-party software that intercepts or deletes cookies, you will not be able to use Xpress Online to manage your accounts.

To change how your browser deals with cookies, please refer to the Browser's Help function.

I'm "Locked Out". What do I do?

For security reasons, we require that you contact Gesa at 888.946.4372.

I've requested an Account to be added, but it doesn't show up in my Accounts Summary.

When you request an account to be added, it will usually show in your “Accounts Summary” the next time you sign-on. Occasionally, it may not appear until the next business day. If the account does not show up in your “Accounts Summary” page after one business day, please contact eServices.

The information in my register doesn't appear to be up-to-date.

Xpress Online is updated with posted transactions in real time.

If you feel that an item has cleared but is not showing in your register, please contact eServices.

There is a transaction in my Register that I do not recognize.

If there is a transaction in your register that you don't recall making or creating, please contact eServices. Please specify the transaction information and the issue will be researched by our staff.

I've scheduled a payment/transfer and it has not been made, what do I do?

If your payee has not posted the payment to your account within a few days of receiving it, please contact eServices.

I can view other areas of Xpress Online but I can't get into Xpress Online. What's wrong?

If you are able to view other areas of our web site, but are unable to access Xpress Online, it may indicate that you are having a problem accessing secured sites in general. Both your browser and Internet Service Provider must support secured sites. Refer to the requirements for using Xpress Online.

Another reason that you might not be able to access Xpress Online is that cookies may not be enabled. In order to enter the secure encrypted site, you must be accepting cookies. To enable cookies, please refer to the Help function of the Browser in which you are using.